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Location: LeatherheadSalary: Up to £28,000Hours: Monday - Friday, 8:30am - 5:30pm
Why Join Us?Are you a recent engineering graduate looking to kick-start your career in a supportive, innovative, and rapidly growing company? We’re offering a fantastic opportunity to join a well-established team that provides exceptional training and encourages continuous skill development. This role is perfect for someone who thrives in a technical environment and is eager to learn and grow alongside experienced professionals.
What We Offer:
- Competitive salary of up to £28,000
- 23 days of annual leave + bank holidays
- Generous pension scheme
- Training opportunities to build and enhance your skill set
- A day off for your birthday
- Free car parking for a hassle-free commute
About the Role:As a Graduate Technical Support Coordinator, you'll be a key member of our dynamic technical team, helping us provide outstanding service to our customers. This is an ideal opportunity for a technical graduate to gain hands-on experience in the field while working alongside skilled engineers.
Your key responsibilities will include:
- Providing prompt, efficient, and knowledgeable responses to technical customer queries, both directly and through team collaboration.
- Logging technical calls and customer interactions accurately using HubSpot.
- Preparing detailed, timely quotations and following up with customers to resolve any queries.
- Entering service orders into Sage and processing engineering service reports through to invoicing.
- Working with the credit control team to resolve any payment or invoice disputes.
- Reviewing and filing engineer reports in SharePoint.
- Coordinating with purchasing to ensure spare parts availability and timely order processing.
- Regularly updating Work Instructions to keep processes efficient and accurate.
- Identifying opportunities for continuous improvement and providing constructive feedback to the team.
What We're Looking For:We’re looking for a recent graduate with a passion for technology, a solid technical background, and an eagerness to develop new skills in a hands-on role. The ideal candidate will have:
- A degree (or equivalent qualification) in Engineering (Mechanical, Electrical, or similar), or an HNC/HND qualification.
- Familiarity with technical processes, service delivery, and on-site procedures (e.g., installation, troubleshooting).
- Understanding of the full-service order workflow—from initial inquiry to invoicing and payment.
- Experience with tools like Sage, SharePoint, HubSpot, and Microsoft Office.
- Excellent organizational and time-management skills, with the ability to juggle multiple tasks.
- Strong problem-solving abilities and an eagerness to tackle technical challenges.
- A proactive, can-do attitude, with the flexibility to assist in areas beyond your core role.
- Excellent written and verbal communication skills, with the ability to confidently engage with both customers and internal teams.
- A team player who enjoys contributing to process improvements and working collaboratively.
Why You'll Love Working Here:At our Clients Company, they believe in empowering our employees and supporting your career growth. With a focus on continuous improvement, you’ll get the chance to work on exciting technical challenges, gain hands-on experience, and develop skills that will open up a range of career opportunities in the engineering sector.
Ready to take your first step towards an exciting technical career? Apply today and be part of a growing company that values your talent and supports your professional growth!
