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Customer Service/Sales Support Representative
Colchester - Office-based, full-time (37.5 hours per week)
25 days holiday plus bank holidays
Free parking available
Salary: 28,000 per annum + potential 500 yearly bonus
About the Role
We're currently recruiting for a Customer Service Representative to join a well-established, fast-paced business with over 20 years of success in its industry. This is a customer-focused and order processing role, ideal for someone who enjoys helping people and ensuring a smooth end-to-end customer experience.
Your day-to-day responsibilities will centre around handling inbound enquiries, processing orders, and supporting customers through their buying journey. There are no outbound calls, cold calling, or lead generation required-this is a fully reactive customer support role.
About You
We're looking for someone with a positive attitude, great communication skills, and at least 2 years' experience in a similar customer service or office-based support role. You'll be a team player who's confident speaking with customers over the phone and via email, always aiming to deliver a high standard of service.
You'll also be quick to learn product information and internal systems so you can handle orders accurately and resolve queries promptly.
Key Responsibilities as a Customer Service Representative:
- Responding to inbound phone calls and email enquiries from customers
- Processing orders efficiently with attention to detail
- Providing aftersales support to ensure customer satisfaction
- Delivering professional and friendly service to every customer
- Resolving issues and queries in a timely and helpful manner
- Preparing, issuing, and following up on customer quotations
- Liaising with internal teams to ensure a smooth customer journey
- Maintaining accurate customer records
What's in It for You
- A stable, office-based full-time role in a supportive team
- Competitive salary of 28,000 plus up to 500 annual bonus
- 25 days holiday plus all bank holidays
- Free on-site parking
- A friendly and collaborative working environment
Interested?
If you're looking for a role where customer care comes first and you enjoy working in a team environment, click apply now.
