RMA Administrator

'Recruiting for your future success.’

Our client is a world leader in the development and manufacturing of wirelessly connected safety products. They offer the broadest and most complete portfolio available in the industry. Their products are designed to save lives and monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet.

RMA Administrator

Salary Negotiable DOE | Colchester | Mon-Fri 8:30-5 (hybrid working) | Excellent Holiday Allowance/Company Share Scheme/Life Insurance/Pension/Company Events/Great Company Culture |

Our client is seeking an RMA Administrator for their Customer Care team. In this role, you will be responsible for the timely and accurate processing of product RMAs. RMA (Return Merchandise Authorisation) administration is key to supporting the technical support, repair, and quality teams to deliver world class products and service to customers.

The ideal candidate believes in a customer-focused company and wants to be part of a team that provides world-class customer experiences. By 'Going the extra mile’ you support your team to produce high-quality results to ensure customers are safe. Innovation is part of your DNA and drives you to find solutions to everyday challenges. You are resilient and do not shy away from new or changing priorities. Your logical approach contributes to meeting service level by overcoming obstacles quickly and with integrity. You demonstrate leadership with your positive attitude and desire to contribute to the company’s success in every detail of your day.

Duties (include but are not limited to):

• Accurately processes RMA (Return Merchandise Authorisation) requests in NetSuite according to internal or customers’ requirements to meet department service levels.
• Verify the eligibility of products for return based on warranty terms, product condition and purchase history.
• Follows department standards and procedures when processing requests and contributes to the
• continuous improvement of processes.
• Successfully resolve customer inquiries via e-mails or by phone in a proactive, prompt, and professional manner.
• Track and monitor the progress of RMA’s ensuring timely processing and resolution.
• Monitors daily reports related to RMA’s and works with shipping, accounting, distributors, sales
• representatives, and customers to resolve issues that could impact product shipment and service levels.
• Collaboratively works to resolve discrepancies in RMA information when needed.
• Works with different delivery carrier platforms to obtain documentation, including shipping labels, packing slips, and return instructions.
• Prepare and processes payments for billable RMA services.
• Assists in the retrieval of outstanding RMA products from customers when needed.
• Assists with product receiving as needed, acting as a backup to the RMA receiving administrator.
• Be prepared to embrace ad-hoc requests and support the team.
• Develops new skills and knowledge related to company products and services.

Person Specification:

• A Level or equivalent experience.
• 2+ years’ administrative experience preferably in a technical environment
• Experience working with RMA’s or with an ERP/CRM (I.e. NetSuite) system is considered an asset.
• Technical aptitude with the ability to quickly adapt and learn multiple systems.
• Excellent computer skills, with high proficiency in MS Office applications
• Intermediate Excel spreadsheet skills
• Excellent oral and written communication ability
• Professional interpersonal and telephone skills
• Excellent organizational skills and ability to manage multiple priorities.
• High level of attention to detail and accuracy
• Ability to work independently, assume responsibility and add value by being proactive.
• Ability to adapt to a dynamic, entrepreneurial, and fast paced work environment.
• Keen interest in learning and continuous skills and personal development.

DBS / Criminal Records Check undertaken by client: YES

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our upmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.