Customer and Service Coordinator
Congleton (Hybrid)
Competitive Salary DOE + Company Pension Scheme + Bonus Scheme + 25 Days Holiday + Bank Holidays + Death in Service + Health Cover + Training
37.5 Hours per Week - Monday to Thursday 08:30 to 17:00, Friday 08:30 to 15:30
Customer and Service Coordinator required for an industry leading provider of laboratory equipment. This is a fantastic opportunity for someone looking to play an integral role within a position that offers variety during an exciting time of company growth.
The successful candidate will need experience overseeing and coordinating the delivery of professional services. Candidates will need to demonstrate experience managing customer relationships and hold leadership experience.
Reporting into the company’s Head of Operations, the Customer and Service Coordinator will oversee the delivery of services to customers through a field-based engineering team. You will be a key point of contact for customers and will ensure projects are completed by the engineering team on time and within budget.
The Customer and Service Coordinator Role:
· Managing customer relationships – acting as a ‘trusted advisor’ and their main point of contact
· Oversee the delivery of multiple projects at a time, including monitoring the quality of service and balancing customer requirements and internal resources
· Will lead an engineering team of eight, which will involve offering guidance, conducting reviews, identifying training needs
· Management of resources and budgets
· Identify process improvements
· Provide the Head of Operations with sales support – this will involve preparing quotes and presentations, however, training on this can be provided
· Using CRM to take customer orders
· Occasional travel to customer sites for site surveys
· Hybrid – 3 Days in Office, 2 Days working from home
The Customer and Service Coordinator Candidate:
· Experience with delivering professional services
· Experience using Microsoft Office
· Leadership experience
Back to searchCustomer and Service Coordinator
Luton Bennett
Posted 6 hours ago, valid for 25 days
Congleton, Cheshire East CW12, England
£24,000 - £28,800 per annum
Full Time
By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.
Sonic Summary
- The Customer and Service Coordinator position in Congleton offers a competitive salary based on experience, along with a company pension scheme, bonus scheme, and 25 days of holiday plus bank holidays.
- This role is ideal for candidates with experience in overseeing and coordinating the delivery of professional services, as well as managing customer relationships.
- The successful candidate will lead a field-based engineering team, ensuring projects are completed on time and within budget while acting as the main point of contact for customers.
- Candidates should possess leadership experience and be comfortable managing resources and budgets, as well as identifying process improvements.
- The position requires a minimum of 37.5 hours per week, with a hybrid work model of three days in the office and two days working from home.
