- Act as the central point of contact for all customer Quality interactions across global operations
- Lead, manage and coordinate Quality teams across multiple international manufacturing & ILC (integrated logistics centre) sites
- Drive customer performance: host monthly reviews, develop dashboards, improve turnaround time & streamline processes
- Proactively manage complaints, returns, APQP, and non-conformance investigations (8D, root-cause etc)
- Represent Quality at senior leadership level & work cross-functionally with Operations, Engineering & Supply Chain
- Regular travel across the UK, Europe & Asia to drive alignment and engage teams
- Operated at Head of Quality or similar senior level within a manufacturing environment (aerospace ideal)
- Strong leadership skills; ability to influence and manage Quality teams across multiple locations
- Strong customer interface experience â resolving issues, managing KPIs, and building long-term relationships
- Excellent technical Quality knowledge â confident with problem-solving methodologies such as 8D, DMAIC, Ishikawa etc
- Resilient, driven, great character and able to prioritise in a fast-paced environment
- Holiday Pay
- Pension Scheme
- Hybrid working
- Car Allowance
- Private Medical Insurance