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?? Location: Farnborough, Reading & Client Sites?? Type: Permanent | ?? Salary: £60,000–£65,000??? Clearance: UK Sole National with active SC Security Clearance
�? Step Into a Key Strategic RoleWe are seeking a skilled Service Delivery Manager to support and lead service operations for Cisco’s Expert Care customers, serving as a critical interface between Cisco’s delivery teams and customer operational stakeholders.You will be responsible for ensuring the successful delivery of technical support services, driving incident resolution, managing operational performance, and fostering strong customer relationships. The ideal candidate will bring deep service delivery experience, excellent coordination skills, and a strong understanding of Cisco services and escalation processes.
?? What You’ll Be Doing? Act as the dedicated service delivery lead for multiple Cisco Expert Care customers? Oversee services such as PCM, TSOM, and legacy offerings (e.g., TS/SP Advantage, FTS)? Coordinate with Cisco’s internal teams (Consulting Engineers, Learning Advisors, etc.)? Manage the full incident lifecycle — act as an escalation point and drive resolution? Lead Quarterly Business Reviews (QBRs) — showcase value, build trust, drive insight? Conduct post-incident reviews and trend analysis to drive continuous improvement? Monitor service performance, mitigate risks, and align with contractual KPIs & SLAs? Collaborate closely with Cisco account teams and internal support organisations
�? What You’ll Bring?? Experience in service delivery, technical account management, or customer success?? Deep understanding of Cisco services, delivery frameworks, and escalation protocols?? Strong communication and stakeholder engagement skills?? Calm under pressure — confident handling service escalations?? Able to manage multiple customers and changing priorities?? ITIL familiarity and enterprise support experience is a bonus
�? Work Style- Hybrid remote with occasional travel to client sites
- Collaborative culture with delivery excellence at the heart
- Dedicated training budget / program tailored to your goals
?? Ready to Lead the Way in Service Delivery?Apply today through or message us directly here on LinkedIn.Let’s talk about how your leadership and expertise can make a difference. ??
