Claims Handler (Property Restoration)

Claims Handler - Disaster Recovery & Specialist Cleaning Services Location: CoventryType: Full-Time Industry: Insurance Claims / Property Restoration

About the RoleAn established leader in disaster recovery and specialist cleaning services is seeking a Claims Handler to join a fast-paced, customer-focused team. Operating across the UK with a large network of service branches, this organisation provides essential support to insurers, brokers, and property owners affected by fire, flood, or other incidents.

This is a unique opportunity to be on the frontline of helping individuals and businesses recover from major events—playing a key role in the insurance claims process from start to finish.

Key Responsibilities

• Manage a varied caseload of property insurance claims, ensuring timely and efficient resolution.

• Liaise professionally with insurers, brokers, loss adjusters, policyholders, and technicians.

• Gather, assess, and process claim information and documentation.

• Maintain accurate records of all communications and claim developments.

• Produce clear, professional reports based on technician findings.

• Uphold internal policies and comply with relevant industry regulations.

• Provide empathetic, solutions-focused customer service throughout the claims lifecycle.

Ideal Candidate Profile

• Excellent communication skills across phone, email, and in-person interactions.

• Analytical mindset with great attention to detail.

• Proactive, customer-centric attitude with the ability to manage sensitive situations calmly.

• Comfortable working both independently and as part of a collaborative team.

• Adaptability and resilience under pressure.

What’s on OfferJoin a well-established leader in the restoration and claims handling sector.Work within a professional, supportive team environment.Receive opportunities for career progression and training.Enjoy flexible hours and involvement in meaningful, community-based work.

Interested?If you're ready to play a meaningful role in helping people rebuild and recover, apply today and take the next step in your claims handling career.