SF have partnered with a brilliant organisation in CV6 who are looking for a Customer Service Administrator to join the team.
Salary: up to £30,000
Working pattern: full time Monday to Friday on site
Responsibilities will include:
-Prepare reports, KPI packs and information for reviews as required by the Account Manager accurately and on time.
-Monitor the profile of activity for the account against the anticipated volumes. Highlight trends and anomalies to the Account Manager.
-Attend, support and be proactively engaged in monthly/quarterly reviews with Account Manager as required.
-Provide proactive support to the Account Manager on projects relating to your portfolio.
-Ensure invoice data is accurate and deal with any queries.
-Take the lead in re-mapping engineers, setting up of new locations (including returns sites).
-Provide Account Manager with summary of key issues for the week prior to their Friday AM Healthcheck call.
-Analyse cases on accounts, provide summary information to the Account Manager on key issues and proactively work with other areas of the business to resolve root cause and reduce level of cases raised.
-Manage investigation of any claims through to resolution ensuring the customer and Account Manager are kept fully informed.
Back to searchAccount Executive
SF Recruitment
Posted 8 hours ago, valid for 9 days
Coventry, West Midlands CV1 4FS, England
£30,000 per year
Full Time
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Sonic Summary
- SF has partnered with a dynamic organization in CV6 seeking a Customer Service Administrator to join their team.
- The position offers a salary of up to £30,000 and requires full-time availability from Monday to Friday on-site.
- Key responsibilities include preparing reports, monitoring account activity, and providing proactive support to the Account Manager.
- The role also involves managing invoice accuracy, leading re-mapping of engineers, and analyzing account cases to resolve issues.
- Candidates should ideally have relevant experience in customer service administration to effectively support the Account Manager and the team.
