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- complex needs support
- housing support
- Tenancy Support
- We are currently recruiting for a Complex Needs Specialist Support Worker to join a small team working for a large national organisation committed to tackling homelessness throughout the UK.
- Employ a strength-based and trauma-informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.
- Use your knowledge and experience of working with those experiencing multiple disadvantages to identify and capture risks, using that to help design mitigation strategies and inform coping mechanisms.
- Engage pro-actively and effectively with residents to help them identify barriers which are preventing them gaining greater levels of independence, then working collaboratively to build (and achieve) a plan for success.
- Uphold the highest levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community. Working within local frameworks to ensure policies and mechanisms are applied correctly.
- Take time to engage pro-actively with all residents in the scheme, using the less formal engagements to help deepen the understanding and effectiveness of support plans and achievement of outcomes.
- Work with the service manager and senior leaders to engage pro-actively with local multi-disciplinary and network groups, seeking to maximise outcomes for individuals and build added-value into the service as a whole.
- Deliver a blend of both individual and group sessions, with a focus on helping residents to build and develop their independent living skills and abilities, recording all engagements within our digital support system.
- Manage your caseload of residents in an effective and dynamic way, ensuring all residents receive and engage with appropriate amounts and types of support for their needs.
- Work in a non-risk averse and non-judgemental way, helping residents understand the negative impact of their behaviours, then providing harm reduction information and advice where necessary.
- Act as a positive role model for residents, using a strength-based approach to helping them set realistic (but aspirational) goals, prompting, encouraging and motivating them to make them a reality.
- Work with colleagues at service and organisational level to ensure maximum levels of service utilisation, including the processing and review of referrals in a non-risk averse and balanced community way.
- Support in the process of referral management and support / needs / risk assessment, recording all relevant findings accurately in our digital support management system.
- Support residents to understand and complete all necessary tenancy documentation and service entry requirements, recording them as required in our various housing management systems.
- Take ownership of any rent management matters for your residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears.
- Support residents to understand their benefits and money management skills, using that to identify knowledge gaps which can be added into support plans and future engagement activities.
- Complete regular accommodation inspections, using the opportunity to help residents develop further independent living skills (e.g. reporting of repairs) whilst ensuring all necessary compliance and H&S requirements are met.
- Proactively support residents to identify knowledge gaps in terms of their ability to manage a tenancy and live independently, building that into support plans and helping them acquire the skills and knowledge required.
