- Process and amend Direct Debit payments, in accordance with BACs regulations
- Carry out weekly rent debit controls and property reconciliation procedures
- Update the rent accounting system (e.g. processing unpaid transactions, credit balance refunds, PayPoint card production, Right to Buy closures)
- Manage low-level rent arrears collection
- Respond to housing-related queries, letters and requests for tenancy information
- Assist with tenancy administration including name changes, mutual exchanges, and minor tenancy breaches
- Support the voids and lettings process: process Notices to Quit, create adverts, book viewings, and assist with tenancy sign-ups
- Handle routine correspondence and tasks related to Subject Access Requests, breathing space notifications and disrepair claims
- Assist with former tenant arrears by sending initial invoices and contact letters
- Ensure all work complies with council policies, including health and safety, equalities, and environmental standards
Back to searchHousing Assistant
Service Care Solutions - Housing
Posted 22 days ago, valid for 8 days
Crawley, West Sussex RH10 7GY, England
Full Time
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Sonic Summary
- The Housing Assistant position is located in Crawley RH10 and offers an hourly rate of £16.05 (LTD).
- The contract duration is 2–3 months, starting on 22 May 2025, with 37 hours of work per week from 9 AM to 5:30 PM.
- The role involves providing administrative support to the Tenancy Services team, focusing on tenancy and rent administration duties.
- Candidates should possess strong administrative skills and a commitment to excellent customer service, with prior experience in a similar role being advantageous.
- This position is ideal for individuals looking to contribute to a high-quality housing management service.
