Bookings Administrator

Job Advert:Bookings Administrator

Location: Crawley, West Sussex

Hourly Pay:12.21 - 12.82 per hour

Days of work:Monday to Friday (you will be required to work 1 weekend day a month with 1 weekday back in lieu)

Role Type:Temp to Perm

First Recruitment Services are delighted to be supporting our reputable client in their search for a Bookings Administrator on a temp to perm basis. This is an excellent opportunity for an individual who has experience within the healthcare sector, and the ability to provide exceptional customer service.

Booking Administrator Duties:

• Act as the first point of contact for all patient enquiries face to face and on the phone
• Responsible for scheduling outpatient appointments, alongside all associate appointments according to clinical urgency
• Ensure that the vetting process is followed in-line with departmental policies, for all new referrals
• Liaising with patients professionally and within the accurate timeframes
• Ensure each patient is treated as an individual, making sure any individual needs and requirements are met
• Liaise with medical, allied health professionals and medical staff as required
• Responded to patient queries and concerns within a timely manner, escalating to team leaders and/or line managers as appropriate
• Responded to correspondence within the correct time frame
• Have a clear and up to date knowledge of the rules and protocols of the service to ensure full and effective utilisation of clinical capacity

Bookings Administrator Requirements and Education:

Excellent communication skills

Good IT Skills

Good organisational skills

Flexible approach

Previous healthcare experience is advantageous but not essential

Previous experience working within customer service is advantageous but not essential

Working for First Recruitment as a temporary worker you can expect to receive excellent benefits once you begin temping with First Recruitment Services such as:

• 24/7 access to NHS approved GP telephone support and prescription services
• Access to the UKs largest employees discount platform
• Specialist medical assistance and support hotline
• Weekly pay
• Hundreds of gym discounts
• 24/7 access to mental health crisis support and counselling

If you are immediately available and seeking a new role on a temporary to permanent basis, then apply now!

Wild Recruitment Ltd (T/A First Recruitment Services) are acting as an employment business in relation to this vacancy.