Service Charge Analyst

Service Care Solutions - Housing

Posted 6 hours ago, valid for 8 days

Croydon, Surrey CR0 5RD

£22.42 - £26.76 per hour

Full Time

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Service Charge AnalystLocation: Croydon (Hybrid Working Available)Rate: £22.42 - £26.76 per hour (LTD)We are currently working on behalf of a well-established housing provider who is looking for an experienced Service Charge Analyst to join their team in Croydon. Reporting directly to the Service Charge Manager, this is a fantastic opportunity to support the transformation of service charge delivery while ensuring a high-quality service to residents and stakeholders.The Role:You will be responsible for accurately calculating, constructing, and issuing both estimated and actualised service charges, with a particular focus on complex cases. Your work will ensure full recoverability of costs in line with legal, contractual, and policy requirements. You’ll act as a key point of contact for service charge payers, resolving complex queries and supporting internal teams in complaint resolution.Key Responsibilities:

Lead on the calculation and issuance of service charges, ensuring compliance and accuracy.
Provide expert, customer-focused responses to complex service charge queries.
Support the development and standardisation of service charge systems and processes.
Partner with internal teams and budget holders to ensure accurate allocation of costs.
Contribute to the integration of legacy systems and development of best practices.
Attend resident meetings, development stage reviews, and First Tier Tribunal hearings where required.
Continuously identify improvements in service charge calculation and communication to residents.

About You:

Proven experience in residential and commercial service charge management.
Strong understanding of current legislation and sector best practice.
Excellent financial, analytical, and organisational skills.
Comfortable engaging with residents, internal teams, and external stakeholders.
Strong written and verbal communication skills.
A collaborative and customer-first approach to service delivery.

If you’re passionate about improving housing services and have a solid background in service charge management, we’d love to hear from you.Contact me on .uk or

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