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Customer Service Officer

Adecco
Posted 2 days ago, valid for 13 days
Location

Croydon, Surrey CR0 9XF, England

Salary

£16.25 per day

Contract type

Part Time

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Sonic Summary

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  • The position of Customer Service Officer is available at a local authority in Croydon, offering an hourly rate of £16.25 PAYE.
  • This is a full-time role requiring 40 hours per week, with a 3-month contract that has the possibility of extension and hybrid working options.
  • Candidates should have previous experience in a customer-facing role and be able to work with vulnerable individuals, including those with disabilities or mental health conditions.
  • Strong interpersonal skills, including empathy, patience, and active listening, are essential for this role, alongside competence in using IT systems.
  • The ideal candidate should be flexible to support extended working days and weekend operations as needed.

Job Title: Customer Service Officer

Location: Local authority based in Croydon

Hourly rate: 16.25 PAYE

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 40 hours- Hybrid working available

ASAP Start

Job Duties:

  • Being the first point of contact for interaction with vulnerable clients and their carers.
  • Take decisions within established procedures dealing with end user and prescriber queries and issues.
  • Ability to work flexibly to support the move to stretched working days and weekend operating as required.
  • Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.
  • Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.

Person Specification: The ideal candidate must have:

  • Ability to work with vulnerable individuals, including adults with disabilities, mental health conditions, or older people.
  • Experience liaising with carers and understanding their needs and challenges
  • Previous experience in a customer facing role
  • Strong interpersonal skills, including empathy, patience and active listening
  • Competent in using IT systems

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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