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MMP Consultancy are looking to recruit a Community Safety Team Leader on a Temporary basis in South London.
Key Responsibilities:
- Reflect our values and behaviors in everything you do to achieve the best outcomes for our customers
- Deliver a first class, efficient, customer focused and responsive service to residents when dealing with anti-social behavior and community safety
- Demonstrate success in continuous improvement and ensure all teams are implementing the ASB policy, procedures and legislation
- Supervise the day-to-day work of the Community Safety Team ensuring the provision of an efficient, quality and customer focused service.
- Monitor team workloads and performance against corporate target and service standards.
- Monitor the caseloads of direct reports to ensure compliance with procedures, reviewing and addressing any areas of underperformance. This includes quality checking reports of ASB.
- Work with the Neighbourhood Customer Service Manager to improve resident satisfaction in dealing with reports of Anti-Social Behaviour
- Establish and maintain professional relationships with external stakeholder agencies to reduce anti-social behaviour.
- Respond to Member's Enquiries and complaints in line with the complaints policy
- Be part of a 24/7 emergency duty rota
What you'll need to have:
- Signifiant knowledge and experience in anti-social behaviour and Community safety
- Extensive experience of delivering a highly efficient and effective anti-social behaviour service, with a proven track record of delivering against targets
- Knowledge of housing management and the regulatory framework
- Excellent communication skills (both written and verbal) with a proven ability to influence and manage stakeholder Relationship
- Commitment to providing a high-quality service to colleagues and external clients
- Understanding and commitment to Equal Opportunities and Diversity
- Commitment to Social Housing and living our values
- Commitment to Confidentiality and Data Protection
