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- Handling incoming calls on all existing bookings
- Maintaining Horizon phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
- Managing Confirmation and Customer Services Mailboxes
- Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
- Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
- Reservations Maintenance: Updating the team on flight schedule changes from Flight team and monitoring progress for each
- Chase team on bookings requiring updates/cancellations/amendments and monitoring progress for each
- Bi- weekly update meeting and check with Accounts on balance payment reminders for the team
- Report Analysis - Eventuality of bookings V/S enquiry and challenges to converting - weekly debrief with Commercial Director
- Updating and maintaining the rota and leave requests - Report to MD
- Troubleshooting issues as they arise with systems and the team
- To offer expert knowledge and advice on destinations
- Up selling to maximise revenue on bookings
- To have experience working for a travel company
- Experience in using Amadeus
- Driven to achieve company targets
- Strong organisational and time management skills
- Excellent communication skills
