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Director of Assurance, Quality and Standards

Director of Assurance, Quality and Standards

IPS Group

Posted 7 days ago, valid for 5 days

Darlington, Durham DL3 9SD

Full Time

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Sonic Summary

The in-house Pension Executive function is seeking a strategic leader to deliver their Member First vision, focusing on quality service and operational excellence.
As Director of Assurance, Quality & Standards, the role involves setting the vision for quality, leading assurance programs, and implementing knowledge management systems.
Candidates should have proven senior leadership experience in regulatory or financial services, with a strong background in assurance, risk management, and service transformation.
Experience in pensions administration or regulation is highly desirable, and the role requires resilience and strong judgement in complex situations.
The position offers a competitive salary of £80,000 to £100,000 and requires a minimum of 10 years of relevant experience.

This in-house Pension Executive function is looking for a strategic and resilient leader to shape and deliver their Member First vision—ensuring a ‘right first time’ quality service for members while driving continual improvement, assurance, and operational excellence.As Director of Assurance, Quality & Standards, you will:

Set and deliver the vision for quality across Member Services.
Lead their first line assurance programme, embedding governance, standards, and control.
Build and implement a sustainable knowledge management system.
Drive remediation strategies, complex administration, and service improvements.
Engage senior stakeholders (including trustees and non-executives) to influence positive change.

About you:

Proven senior leadership in a regulatory or financial services environment.
Strong background in assurance, risk management, quality management, and service transformation.
Resilient, pragmatic, and able to lead through complexity with sound judgement.
Experience in pensions (administration/regulation) is highly desirable.

Why join the team?This is a unique opportunity to build and shape a new function at the heart of Member Services, driving a purpose-led transformation that delivers real impact for our members.

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