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Customer Service Advisor – Severn Trent (Derby) Location: Pride Park, Derby Hourly Rate: £13.32 per hour Contract Length: 4 weeks initially, with potential for extension Working Hours: Monday to Friday, 9am – 5pm (Fully on-site)
Morson Talent are recruiting on behalf of Severn Trent for Customer Service Advisors to support their Derby-based contact centre during a critical transition period. This role is ideal for individuals with experience in either call centres or customer-facing retail environments who thrive in a fast-paced setting. Following a recent billing period, Severn Trent is currently experiencing high demand and migrating to a new system. As a result, call volumes are significantly above average, and customer wait times are longer than usual.
Advisors will handle back-to-back inbound calls relating to:• Billing enquiries • Payment plans and methods • Affordability and account support • Home moves • Landlord accounts with multiple properties
What to Expect:• High volume of calls, with structured wrap-up time between each call • Supportive team environment with initial training (1-2 weeks) followed by a gradual transition period • Split system use across the contact centre – some teams on legacy systems, others on the new platform
Requirements:• Previous experience in customer service (retail or call centre) • Reliable and punctual – must be clocked in by 9am each day • Able to manage call and wrap-up time effectively • Available for the full training period (no more than 1 day of annual leave during training) • Any absences must be reported and recorded
Shift details:• Standard working hours: 9:00am – 5:00pm Monday to Friday (no weekends)• 1-hour unpaid lunch between 11:30am and 2:30pm This is an excellent opportunity to join a key utility provider and contribute during a time of transformation.
To apply or learn more, please contact Morson Talent today.
