Customer Service Advisor

Customer Service Advisor – Severn Trent (Derby)
Location: Pride Park, Derby
Hourly Rate: £13.32 per hour
Contract Length: 4 weeks initially, with potential for extension
Working Hours: Monday to Friday, 9am – 5pm (Fully on-site)

Morson Talent are recruiting on behalf of Severn Trent for Customer Service Advisors to support their Derby-based contact centre during a critical transition period. This role is ideal for individuals with experience in either call centres or customer-facing retail environments who thrive in a fast-paced setting.
Following a recent billing period, Severn Trent is currently experiencing high demand and migrating to a new system. As a result, call volumes are significantly above average, and customer wait times are longer than usual.

Advisors will handle back-to-back inbound calls relating to:
• Billing enquiries
• Payment plans and methods
• Affordability and account support
• Home moves
• Landlord accounts with multiple properties

What to Expect:
• High volume of calls, with structured wrap-up time between each call
• Supportive team environment with initial training (1-2 weeks) followed by a gradual transition period
• Split system use across the contact centre – some teams on legacy systems, others on the new platform

Requirements:
• Previous experience in customer service (retail or call centre)
• Reliable and punctual – must be clocked in by 9am each day
• Able to manage call and wrap-up time effectively
• Available for the full training period (no more than 1 day of annual leave during training)
• Any absences must be reported and recorded

Shift details:
• Standard working hours: 9:00am – 5:00pm Monday to Friday (no weekends)
• 1-hour unpaid lunch between 11:30am and 2:30pm
This is an excellent opportunity to join a key utility provider and contribute during a time of transformation.

To apply or learn more, please contact Morson Talent today.