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IT Support Technician
Location Derby - Hybrid after training
Salary: Dependent on experience
Are you looking to grow your career in IT support? We're seeking a friendly and skilled IT Support Technician / 1st Line Support Engineer to join a busy support team, delivering excellent service across Office 365, Windows 10/11, Intune, Azure, hardware, and networks.
This role is perfect for someone with a customer-first mindset who enjoys problem-solving, troubleshooting, and providing clear, reassuring solutions to end users. From password resets to connectivity issues, you'll be the first point of contact and a trusted voice for IT support.
The role of IT Support Technician will involve:
- Respond to IT support requests via phone, email, and ticketing system.
- Diagnose and resolve issues across hardware, software, Office 365, Intune, Azure, and Windows 10/11.
- Escalate more complex incidents to 2nd Line Support where necessary.
- Accurately log incidents and resolutions using a ticketing system.
- Configure and set up new laptops, desktops, and mobile devices.
- Ensure data protection and IT security best practices are followed.
The ideal candidate for the IT Support role will have Skills & Experience:
- Experience in IT Support / Helpdesk / Service Desk / Technical Support.
- Strong knowledge of Office 365, Windows 10/11, Intune, Azure
- Familiarity with ticketing / incident management systems would be an advantage
- Excellent troubleshooting and communication skills.
- Ability to work independently and as part of a team.
- A proactive, customer-focused approach
Why apply?
- Work with a supportive IT team in a role where every day is different.
- Gain hands-on experience across a wide range of technologies.
- Build your career in IT support while helping users get the most out of their systems.
Apply today to start your career as an IT Support Technician / 1st Line Support Engineer and make a real difference in IT support.
