Technical Customer Relationship Manager

Technical Customer Relationship Manager (TCRM)
Location: Derby-based with global travel
Contract: 6–9 Months
Rate: £500–£600 per day
Travel: Up to 35% international

Join a global leader in rail technology and services, where your engineering expertise and customer-focused mindset will help shape the future of transport. As a Technical Customer Relationship Manager (TCRM), you’ll be the trusted partner for key clients across international markets — driving service excellence, contract performance, and long-term customer success.

The Role

You’ll be the primary point of contact for a portfolio of global customers, ensuring their needs are met with precision, care, and technical insight. Collaborating with service professionals, engineers, and customer success teams, you’ll lead the delivery of tailored service strategies across regions — covering acoustic and vision monitoring systems, infrastructure, and engineering support.

This is a high-impact role that blends relationship management, operational leadership, and strategic thinking. You’ll be expected to roll up your sleeves when needed, applying your engineering know-how to real-world challenges while also influencing senior stakeholders and driving service performance across the board.

• Build and maintain strong relationships with assigned global customers
• Develop and implement service strategies tailored to regional and customer-specific needs
• React swiftly to on-site issues, coordinating technical support and resolution
• Manage service contracts, SLAs, and performance metrics to ensure delivery excellence
• Lead cross-functional teams to resolve issues and deliver solutions
• Champion customer concerns internally and externally, ensuring timely resolution
• Drive cost efficiency and revenue growth across your portfolio
• Identify trends and opportunities for digital transformation and service improvement
• Support proposal development, contract renewals, and strategic planning
• Ensure compliance with safety, regulatory, and operational standards

Candidate Requirements

• Bachelor’s degree in Engineering, Business, or a related field
• 5–10 years’ experience in customer-facing technical roles
• Strong engineering foundation — ideally having worked “on the tools” before progressing into customer and contract management
• Comfortable engaging with both shop floor teams and senior stakeholders
• Proven success managing complex service contracts and customer relationships
• Experience in rail or industrial sectors is highly desirable
• Strong communication, analytical, and leadership skills
• Comfortable working across cultures and time zones
• Willingness to travel internationally up to 35%
•  Able to work independently and collaboratively in a fast-paced environment

How to apply for the role: If you are interested in the HR Administrator role, then please apply via this job board. For more information, please get in touch with the Consultant listed on this page.

About Ford & Stanley Group

Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas – recruiting, developing and retaining the best talent from shop floor to boardroom.

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Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.

Services advertised by Ford & Stanley are that of an employment consultancy business.