Regional Engagement & Support Lead-MCCR

Key Priorities

• Improving Quality and Coordination of End-of-Life Care by ensuring that MCCR is used to record and share up-to-date information about patients’ needs, wishes, and preferences, making this information accessible to all professionals involved in their care.
• Actively engage stakeholders from all relevant sectors (including primary, community, acute, hospice, care homes, mental health trusts, ambulance, and out-of-hours services) to drive adoption and consistent use of MCCR and addressing any barriers.
• Provide comprehensive education and training in MCCR use and to ensure staff are confident and competent. Offer ongoing support, facilitation, and resources to encourage meaningful use and avoid superficial engagement.
• Establish reliable feedback mechanisms and use regular reporting to monitor MCCR uptake, quality of data, and impact on outcomes. Use data to identify areas for improvement, support quality improvement initiatives, and demonstrate value.
• Promote the benefits of MCCR to all stakeholders, highlighting its role in improving patient care rather than just as an IT solution

Duties and Responsibilities

1. Quality and Coordination of End-of-Life Care

• Teach and promote accurate and timely recording of patients’ needs, wishes, and preferences in MCCR.
• Facilitate the secure sharing of patient information across all relevant care settings.
• Work with clinical teams to embed MCCR into routine care pathways.

2. Stakeholder Engagement

• Build and maintain effective working relationships with stakeholders including primary care, community services, acute hospitals, hospices, care homes, mental health trusts, ambulance services, and out-of-hours providers.
• Identify and address barriers to adoption and use of MCCR, escalating issues as appropriate.
• Act as a key point of contact for queries, feedback, and support related to MCCR.

3. Education and Training

• Develop and deliver training sessions, workshops, and resources tailored to different professional groups.
• Maintain up-to-date user guides, FAQs, and best practice materials.

4. Support

• Provide ongoing support and troubleshooting for staff using MCCR.
• Troubleshooting basic issues with users accounts and installations of the application.
• Communicating with end users IT support teams.
• Acting as the liaison between the end user and the supplier support teams for more complex issues.

5. Monitoring, Reporting, and Quality Improvement

• Establish and maintain systems for collecting feedback from users and stakeholders.
• Monitor MCCR usage, data quality, and outcomes through regular audits and reporting.
• Analyse data to identify trends, gaps, and opportunities for improvement.
• Support and contribute to quality improvement projects related to end-of-life care and digital record use.

6. Promotion and Communication

• Contribute the development and dissemination of communications that promote the benefits and impact of MCCR.
• Organise and participate in awareness-raising events, meetings, and forums.
• Engage with patient, carer, and public groups to gather input and share updates.

7. Governance and Compliance

• Help to ensure compliance with information governance, data protection, and confidentiality requirements.
• Support the development and review of policies, protocols, and standard operating procedures for MCCR use.

8. System Development and Integration

• Liaise with IT and digital teams to support system updates, enhancements, and integration with other digital health records.
• Gather and relay user feedback to inform ongoing system development.

9. Miscellaneous

• The role is hybrid, involving both remote work and substantial local travel across the ICS footprint to facilitate face-to-face engagement, training, and support.
• Provide cover for Regional Engagement & Support Lead – MCCR when required