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We are hiring an Administration Assistant to join our client's Appeals Handling team in Dingwall, Inverness, where you'll handle written appeals for private parking charge notices, analyse case data, and provide customer service. The role requires strong communication skills, attention to detail, and the ability to manage a busy workload, with benefits including a pension scheme, ongoing training, and a competitive salary of 23,810.
Client Details
The client is a debt collection agency based in the UK that specialises in collecting unpaid parking fines, as well as other types of debt.
Description
Handling Appeals: Reviewing and responding to written appeals for private parking charge notices, ensuring cases are assessed fairly and in line with company procedures.
Data Analysis: Analysing case data to determine the validity of parking charge disputes and making informed decisions based on available evidence.
Customer Service: Providing excellent customer service by addressing customer inquiries and providing clear communication regarding appeals outcomes.
Administrative Tasks: Managing a range of administrative tasks, including maintaining accurate records and managing a high volume of cases efficiently.
Team Support: Collaborating with colleagues to ensure smooth workflow and meeting departmental targets for processing appeals.
Profile
Detail-Oriented: Able to manage and process multiple cases accurately, ensuring all information is reviewed thoroughly and recorded correctly.
Strong Communicator: Possesses excellent written and verbal communication skills, able to handle customer inquiries professionally and provide clear responses to appeal cases.
Organised: Capable of managing a busy workload, prioritising tasks, and meeting deadlines efficiently.
Problem-Solver: Able to analyse case data, identify key information, and make decisions based on evidence.
Team-Oriented: A collaborative team player who can work well with colleagues and contribute to the success of the Appeals Handling team.
Customer-Focused: Committed to providing high-quality service and maintaining a positive relationship with customers throughout the appeal process.
Job Offer
You can expect the following benefits:
Competitive Salary: A salary of 23,810 per year.
Pension Scheme: A company pension scheme to support long-term financial planning.
Ongoing Training: Opportunities for continuous professional development and training to enhance skills and career growth.
Work Environment: A supportive and collaborative team atmosphere where your contributions are valued.
Career Progression: Potential for career advancement within the company as you develop your skills and experience in the role.
