Back to search
Field Service Engineer - MHE
Overview
Join a fast-paced team delivering maintenance and repair services for material handling equipment (MHE). The role focuses on on-site service, fault diagnosis and repair of a broad range of equipment, including Li-ion powered systems. Ideal candidates are technically skilled, customer-focused and comfortable working independently at customer sites.
Key responsibilities
- Perform service, diagnosis and repair of MHE including counterbalance trucks, reach trucks, pallet trucks, order pickers and other warehouse equipment
- Safely work on and troubleshoot Li-ion battery systems, including battery management systems and charging infrastructure
- Carry out preventative maintenance, safety inspections and documented repairs in line with manufacturer and company procedures
- Use diagnostic tools, schematics and test equipment to identify electrical and mechanical faults
- Complete accurate service reports, parts returns and job documentation in a timely manner
- Communicate clearly with customers on fault findings, required repairs and follow-up actions
- Maintain service vehicle, tools and parts inventory; comply with health & safety and battery handling protocols
- Support on-call rota and occasional emergency call-outs as required
Skills and experience required
- Proven experience in servicing, diagnosing and repairing MHE equipment
- Practical experience working with Li-ion powered (understanding of Li-ion battery safety and charging systems) and hydraulic equipment
- Strong electrical and mechanical fault-finding skills
- Comfortable using digital diagnostic tools and reading wiring diagrams and schematics
- Excellent customer service and communication skills
- Full UK driving licence and willingness to travel to customer sites
- Able to work independently, manage workload and prioritise tasks effectively
Desirable qualifications
- Relevant technical qualification (e.g. NVQ, City & Guilds, equivalent) in electrical/electronic or mechanical engineering
- Manufacturer training or certifications for MHE and Li-ion systems
