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Service AdvisorÂ
Location: West Bridgend, Dumbarton.Â
Salary: £30,576 - £35,490 per annum depending on experienceÂ
Contract: Full time, permanent.Â
Hours: Monday – Thursday 8am-5.30pm, Friday 8am-4.30pm
Benefits: Pension scheme, Overtime and bonus available, Travel expenses for the qualifying candidateÂ
About usÂ
Westbridgend Garage is a Ford Authorised Service and Warranty Repair Centre, offering a full range of servicing, repairs and manufacturer-approved warranty work on Ford vehicles.Â
We also provide servicing and repair work on all makes and models of vehicles.
With a long-established reputation within the local community, Westbridgend Garage continues to grow through our commitment to quality, reliability and customer care.
We are now on the lookout for a Service Advisor to join our team. If you are customer-focused, organised and passionate about the motor industry, we would love to hear from you.
About the roleÂ
As a Service Advisor at Westbridgend Garage, you will be the first point of contact for our customers, playing a key role in delivering outstanding customer service and ensuring the smooth running of our workshop operations.
Your responsibilities will include:
• Booking vehicles in for servicing and repairs
• Providing accurate estimates for customers
• Liaising between customers and technicians
• Updating customers on the progress of their vehicles
• Handling invoices and payments
• Managing warranty work
• Maintaining service records
• Ensuring all customer queries are dealt with in a professional and efficient manner
What we need from you
• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Ability to work efficiently under pressure in a busy workshop environment
• A proactive, customer-focused attitude
• Basic IT skills and ability to use workshop management systems
• Previous experience in the motor trade or customer service role is desirable, but not essential – full training can be provided
• A professional and friendly approach at all times
If you feel you have the skills and experience to be successful in this role then APPLY today!Â
No Agencies Please
