Event Assistant

Reports to: Venue Services Manager

Location: Dundee

Salary: 13 -13.50 p/ h

Working Pattern: Full-time, site-based (no hybrid working)

Occasional evening/weekend work may be required to support events and reception cover.

To provide multi-functional support to the Venue Services Manager, delivering high-quality customer service to staff and visitors. This role involves reception duties, administrative support, event coordination, and ensuring safety and compliance across the site.

• Deliver excellent customer service to site occupants and visitors.
• Follow company procedures and meet performance targets.
• Ensure compliance with health, safety, and environmental standards.

• Share knowledge and mentor team members.
• Attend training to enhance skills and contribute to team performance.

• Conduct audits and maintain high standards of service delivery.
• Resolve customer complaints efficiently and professionally.

• Contribute ideas to improve service delivery and working practices.
• Gather and share feedback to enhance customer satisfaction.

• Maintain high safety standards for staff, contractors, and visitors.
• Conduct safety and security audits and follow up on outstanding issues.

• Welcome visitors and staff professionally.
• Manage visitor access, inductions, and room directions.
• Handle calls and manage the visitor system (Robin).

• Maintain documents and reports using Microsoft Office.
• Act as first point of contact for emergencies and first aid.
• Manage maintenance and IT/AV requests.
• Maintain compliance folders, notice boards, and meeting rooms.
• Process access badges and building-related post.
• Update recharge sheets and standard operating procedures.

• Manage event bookings from enquiry to invoicing.
• Coordinate room setups and catering.
• Liaise with clients and ensure smooth event execution.
• Arrange transport and act as key contact during events.

• Excellent communication and literacy skills.
• Strong time management and organisational abilities.
• Proactive and able to use initiative.
• Proficient in Microsoft Office (Word, Outlook, Excel, PowerPoint, SharePoint).

• Minimum HNC/NVQ/SVQ Level 3 or equivalent.
• At least 2 years' experience in a customer-facing role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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