Warranty Administrator / Service Advisor - Škoda

Job Title: Warranty Administrator / Service Advisor – Škoda
Location: Dunfermline, KY11 7EG (with travel/support across Edinburgh and Stirling sites)
Salary: £26,000 – £28,000 OTE depending on experience and performance
Hours: Full-time, Monday – Friday (8:15am – 5:00pm), occasional Saturday mornings

Join the West End Garage Group – A Leading Škoda Retailer

West End Garage, an independent and privately owned business established in 1987, has grown to become one of the UK’s most successful Škoda dealership groups. With sites in Dunfermline, Edinburgh, and Stirling, we pride ourselves on delivering exceptional customer service and high standards in everything we do.

We are now looking for an experienced and detail-oriented Warranty Administrator / Service Advisor to join our Aftersales team in Dunfermline. This dual-role will see you primarily responsible for warranty administration across our group sites, while also supporting the service department with front-of-house duties and admin cover during holidays, sickness, and training.

Key Responsibilities

Warranty Administrator (Primary Role):

• Process warranty claims efficiently and accurately in line with manufacturer standards.
• Maintain up-to-date records of warranty submissions, credits, rejections, and customer contributions.
• Liaise with manufacturer representatives and ensure compliance with warranty guidelines and audit standards.
• Monitor recall campaigns and notify relevant staff of changes in procedures.
• Support our warranty teams across Dunfermline, Edinburgh, and Stirling sites.

Service Advisor (Secondary Support Role):

• Provide excellent front-line customer service at the service desk.
• Book in customer vehicles, schedule workshop jobs, and manage daily workflow.
• Prepare invoices, take payments, and advise on additional services or repairs.
• Answer telephone and email enquiries in a timely and professional manner.
• Maintain a clean, welcoming reception area and uphold high customer satisfaction levels.

What We’re Looking For

• Previous experience in a Warranty Administrator and/or Service Advisor role within the motor trade.
• Strong administration and organisational skills with excellent attention to detail.
• Confident IT skills including use of Microsoft Office and dealership management systems (DMS).
• Excellent communication and customer service skills.
• Flexible and adaptable with a positive, proactive attitude.
• Full UK Driving Licence and eligibility to work in the UK.

What You’ll Get in Return

• Competitive salary with performance-based bonus (OTE £26,000 – £28,000)
• Company pension scheme
• Access to employee car schemes
• Career progression opportunities within a respected and growing group
• Supportive and friendly working environment

Interested?
If you’re ready to take the next step in your automotive career and play a key role in our successful aftersales operation, apply now with your CV.