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Are you a skilled Field Service Engineer with experience in managed print and photocopier solutions? Join a premium provider of IT, communications, and managed document services, where your technical expertise and customer-first approach will be highly valued.
The Role
As a Field Service Engineer, you'll deliver professional, efficient technical support to a range of clients, ensuring high levels of customer satisfaction. You'll also collaborate with a team of technicians, sharing knowledge and supporting service excellence across the region.
Key Responsibilities
- Provide technical support within SLA timeframes
- Diagnose and resolve faults effectively
- Perform routine maintenance, updates, and modifications
- Assist with installations and solution rollouts
- Maintain full understanding of SLAs and ensure compliance
- Conduct basic fault finding across deployed solutions
- Support colleagues during absences or peak periods
- Accurately log service calls and updates
- Identify and report recurring faults for proactive resolution
- Share technical knowledge with team members
- Build strong relationships with key client stakeholders
- Manage boot stock and site inventory efficiently
- Attend product training to maintain technical proficiency
- Support escalated incidents and customer issues as needed
The Candidate
- Proven experience in field technical support within the MFP/photocopier/print sector
- Strong problem-solving skills and logical thinking
- Excellent communication and interpersonal abilities
- Customer-focused with a proactive attitude
Package
- Up to 31k + bonus
- 25 days holiday
- car / phone / laptop
- Pension
- Full training
? How to Apply
To apply, please follow the link on this page or send your CV to .
For more information about this vacancy or other opportunities, contact Nikki Foxall on (phone number removed).
