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***Hybrid role***
Are you an experienced Customer Service Manager?
Job Title: Customer Service Manager
Location: Duxford, Cambridgeshire
Salary: up to 45,000p.a.
Hours:Monday to Friday 9am to 5:30pm 37.5 hours (2 days a week from home)
Contract Type: Full time, permanent
Sector: Customer Service & Office Support
Our client based in Duxford, Cambridgeshire are looking for an Customer Service Managerto join their team on a full time, permanentbasis.
As a Customer Service Manageryour duties will include:
- Leading a team to ensure customer satisfaction is kept at a high standard
- Upselling services where possible
- Dealing with compliance
- Monitoring KPIs
- Assisting with enhancing systems to help day to day run as smoothly and efficientlyas possible
- Dealing with escalated issues
An ideal candidate for the Customer Service Managerwill have:
- Strong experience as a Customer Service Manager
- IT Proficiency including CRM / ERP software
- Excellent organisation skills
- Strong communication skills, verbal & written.
Ideally you will have experience within a similar position. Interviews will take place in DUxford, Cambridgeshire, following a registration process by PureKat Consultancy Ltd. If we have not responded to your application within 3-5 days, unfortunately you have not been successful on this occasion, but please feel free to contact us for other opportunities. PureKat Consultancy is acting as an Employment Agency for permanent vacancies and as an Employment Business for temporary roles..
