2nd Line IT Support Engineer

2nd Line IT Support EngineerLocation: East GrinsteadSalary: £35,000 - £50,000 DOEJob Type: Full-time, Permanent, Hybrid working

Lloyd Recruitment Services is looking for an experienced 2nd Line IT Support Engineer with strong skills in Microsoft 365 and cloud technologies. This is a client-facing role, so excellent communication and problem-solving abilities are essential. The role is well-suited to candidates from an MSP background who are confident working across a range of modern IT environments.

You'll be responsible for delivering 2nd line technical support, managing cloud-based infrastructure, and supporting various IT projects.

Please note: To be considered for this position, you must have hands-on experience troubleshooting hardware, software, and network issues, particularly with escalated support tickets. A strong background in Microsoft 365 and Azure environments is essential.

Responsibilities include:

• Handling 2nd line support requests escalated from 1st line
• Troubleshooting hardware, software, and network issues
• Managing Microsoft 365 services such as Intune, Teams, SharePoint, and Exchange Online
• Supporting Azure services including Azure AD, Virtual Machines, and Azure Virtual Desktop
• Administering Windows Server, Active Directory, Group Policy, and endpoint management tools
• Managing firewalls, VPNs, VLANs, DNS, DHCP, and security platforms (Duo, Meraki, Sophos)
• Collaborating with 1st and 3rd line support teams
• Assisting with cloud migrations, infrastructure upgrades, and project rollouts
• Documenting support actions and following ITIL-aligned practices

Required skills and experience:

• Strong background in Microsoft 365 and Azure environments
• Experience with desktop and server troubleshooting in business environments
• Familiarity with networking and security concepts
• Experience using VMware or Hyper-V for virtualisation
• PowerShell scripting is highly desirable
• Understanding of backup and disaster recovery systems like Veeam and Mimecast
• Use of RMM tools such as ConnectWise, Autotask, or N-able
• Excellent customer service and troubleshooting skills
• Valid UK driving licence and access to a vehicle

Certifications such as Microsoft AZ-104, CompTIA Network+, or equivalent are a plus but not essential.

What's on offer:

• Salary between £35,000 - £50,000 DOE
• Opportunities for training and certification
• Hybrid/remote working model with some on-site visits required
• Pension scheme and additional benefits
• Exposure to a wide range of modern IT systems and solutions

Candidates should be located within a commutable distance to East Grinstead, West Sussex.

If you refer someone successfully, you'll receive a retail voucher of your choice worth up to £500. Visit our website for more details.

Due to the volume of applications, we can only respond to shortlisted candidates. If you haven't heard from us within 5 days, please consider your application unsuccessful.

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Lloyd Recruitment Services is acting as a recruitment agency for this vacancy and is an equal opportunities employer.