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- Support the team to ensure that all necessary documents are in place enabling the accurate and timely reporting to regulatory authorities and the prompt receipt of grant funding.
- Provide administrative support to the Retrofit Contract Surveyors ensuring that communication with both customers and contractors is timely and accurate.
- Provide asbestos and other necessary reports to contractors for each property in all programmes of work.
- Ensure that all customers have been provided with the correct information regarding surveys and works that are planned at their property.
- Arrange appointments for surveys and site visits as requested by the contract team.
- Ensure jobs are raised showing the works being undertaken and all other internal stakeholders are aware of the programmes of work.
- Raise all required purchase orders and ensure the correct processing and payment of invoices
- Attend site events, where applicable, to discuss future works and customer impact with customers, contractors and other external stakeholders.
- Prepare applications to the Distribution Network Operator in a timely manner to enable the Solar PV works to be completed in line with the retrofit programme.
- When necessary, arrange for Energy Performance Certificates (EPC) to be completed and the relevant data to be captured after completion of works. Update EPC data with in-house Data Team after completion of works.
- Collate information to produce monthly PI’s and KPI’s and prepare information to produce monthly PIs and KPIs, as directed by the Retrofit Programme Manager.
- Manage team e-mail inbox and CRMs, ensuring responses are provided within corporate timescales
- Willingness to learn and develop towards formal retrofit qualifications. e.g. Level 2: Award in Understanding Domestic Retrofit / Level 3: Award in Domestic Retrofit Advice.
- Demonstrate excellent communication and presentation skills, both written and oral, with the ability to influence a wide range of individuals at all levels.
- Proficient in Microsoft Office packages including Outlook, Word and Excel, as well as the ability to build and operate spreadsheets and database to provide “real time” data.
- Full driving licence and access to own transport or ability to travel in a timely and efficient manner to attend meetings in locations not easily accessed by public transport.
