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Are you passionate about providing excellent customer service?
Would you like a role that enables you to meet and help new people every day?
Then consider the position of Test Centre Associate - Edinburgh at Reed in Partnership!
Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.
Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.
What is the role about?
You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme's requirements and Reed in Partnership's policies and procedures.
Your day-to-day responsibilities will include:
Providing a high level of customer service
Checking candidates ID documents and booking them in on the system
Ensuring the integrity and security of tests are maintained
Supervision and invigilation of tests
Explaining the test process to candidates and supporting with other queries
Reviewing tests and test centre scheduled
Performing daily test centre opening and closing procedures
Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
Handling and reporting incidents that could impact candidate testing
Your Work Schedule
Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you.
Shifts could range from:
Mornings - 8.30am to 1pm/2pm
Afternoons - 12.30pm/1pm to 5.30pm/6.30pm
Full day - 8.30am to 5.30pm/6.30pm
Evenings - 4.30pm/5pm to 8.30pm/9.30pm
Afternoon & Evenings - 12pm/1pm to 8.30pm/9.30pm
The site usually opens five or six days per week subject to demand. The ideal candidate needs to be available across all operating days and fully flexible for morning afternoon, evening and weekend shifts.
What's in it for you?
The roles offer long term employment stability and the satisfaction of assisting people at a key moment in their lives.
To be successful in this role, we are looking for someone with:
A full UK driving licence (although driving will not be required for all locations)
Significant demonstrable experience in providing high-quality customer service
Excellent attention to detail and accuracy
The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities
Experience in working with diverse customer groups
Excellent judgement and decision-making skills
Flexibility in working hours and days, including evenings and Saturday
The ability to remain calm and deal with confrontational candidates in a professional manner
Please note that the deadline for internal applicants for this role is 30th May 2025.
Diversity and Inclusion
