IT Operations Coordinator

ACS Performance

Posted 2 days ago, valid for a month

Ellesmere Port, Cheshire CH654AG, England

£30,000 - £36,000 per annum

Full Time

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Sonic Summary

The job requires a candidate with a degree or diploma in Computer Science, Electronic Engineering, or equivalent experience, along with a minimum of 5 years in IT support or similar technical roles.
The role involves providing 2nd/3rd line onsite support, managing tickets, and maintaining IT documentation to ensure high-quality user support.
Candidates should have strong knowledge of Windows and Microsoft server infrastructure, network infrastructure, VoIP systems, and ITIL practices.
The position offers a salary of $80,000 to $100,000 per year, depending on experience, and the ability to manage local vendors and oversee telephony services.
Fluency in English and a willingness to travel frequently are essential for this role.

Key Responsibilities:

User Support & Service Delivery

Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk
Track and resolve tickets (incidents, requests, and tasks)
Maintain and improve IT knowledge base and documentation
Deliver high-quality support with a customer-first mindset

Infrastructure & Compliance

Maintain and update infrastructure documentation and CMDB data
Provide local support for networking, telephony, and server infrastructure
Ensure compliance with ITIL practices, technical standards, and security policies
Manage local vendors (e.g. ISPs and mobile carriers)
Perform out-of-hours support as agreed

Projects & Coordination

Act as a technical specialist in local/global IT projects (e.g., office moves, M&A)
Review local IT-related invoices and manage procurement of peripherals
Represent IT in governance meetings

Mobile & Telephony

Manage VoIP, mobile devices, and carrier contracts
Handle device procurement and contract renewals with manager approval

Requirements:

Degree or diploma in Computer Science, Electronic Engineering, or equivalent experience
5+ years in IT support or similar technical roles
Strong knowledge of:
- Windows and Microsoft server infrastructure
- Network infrastructure and VoIP systems
- Mobile device and telephony management
- ITIL framework and CMDB practices
Experience in a global organization preferred
Excellent communication and customer service mindset
Fluent in English
Willingness to travel frequently

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