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Governance Support Lead
Location: Ellesmere Port, CH65 0BE
Start Date: ASAP
Contract Duration: 2+ months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £21.65 per hour
Job Ref: (phone number removed)
Job Responsibilities
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Manage and enhance the Unit4 system for local authorities.
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Lead system updates and handle service requests.
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Collaborate with users on business development plans.
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Identify user needs and document requirements.
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Define project scope and implement processes efficiently.
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Coordinate testing and system deployment.
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Maintain reports and manage user access security.
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Communicate updates and manage support desk incidents.
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Ensure third-party support meets requirements.
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Provide management information and support team members.
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Review service delivery for improvement opportunities.
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Lead data workshops and confirm reporting needs.
Person Specifications
Must Have
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Project management experience or qualifications.
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Experience with Unit4 ERP or similar systems.
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Understanding of finance and HR processes.
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Experience with third-party suppliers and change management.
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Experience in delivering projects.
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Knowledge of HR/Payroll/Finance modules.
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Ability to document business processes.
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Strong communication and interpersonal skills.
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Ability to meet deadlines and prioritize tasks.
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Knowledge of SQL and ASQL.
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Proficiency in Microsoft Office and Project.
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Good influencing and networking skills.
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Adaptability to change and pressure.
Nice to Have
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Bachelor’s degree in computer science or related field.
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ITIL certification or experience.
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Supervisory experience.
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Experience with ITIL framework.
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Understanding of corporate and ICT processes.
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Knowledge of Microsoft Cloud and Citrix.
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