- Build and maintain strong relationships with existing clients, ensuring high levels of satisfaction and loyalty.
- Act as the primary point of contact, managing expectations and resolving issues promptly.
- Identify opportunities for upselling and cross-selling to maximise account value.
- Prepare and deliver regular account reviews and performance reports.
- Proactively identify opportunities to grow existing accounts and secure new business.
- Collaborate with the marketing team to implement promotional campaigns that drive engagement and revenue.
- Support the creation of proposals and presentations to win new clients and partnerships.
- Oversee day-to-day operations related to client delivery, ensuring projects and services are completed on time, within budget, and to a high standard.
- Monitor and manage resources, budgets, and operational performance.
- Identify and implement process improvements to boost efficiency and customer satisfaction.
- Ensure compliance with relevant regulations, company policies, and quality standards.
- Work closely with senior leadership to shape and deliver long-term strategies for both client growth and operational excellence.
- Provide clear, concise reporting on account performance, operational efficiency, and market trends.
- Proven experience in account management with an operational management component.
- Strong communication and relationship-building skills.
- A commercially minded approach, with a track record of growing accounts.
- Ability to manage multiple priorities in a fast-paced environment.
- Financial awareness, including budget management and cost control.
- Competence with MS Office, CRM systems, and reporting tools.