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Deliver high-quality financial assessment and collection services across the Assessment Hub.
Calculate and process income-related benefits and reductions in line with current legislation.
Provide advice and guidance to residents regarding financial assessments, benefits and payment plans.
Handle customer enquiries with professionalism, empathy and efficiency.
Maintain accurate records and update relevant systems to ensure audit compliance.
Work collaboratively as part of a pooled team, supporting continuous improvement and automation projects.
Engage with vulnerable or challenging customers in a respectful and proactive manner.
Keep up to date with changing policies and statutory legislation affecting assessments and collections.
Essential Requirements:
Proven experience in financial assessment and/or collections in a local authority or similar environment.
Strong IT skills and ability to use relevant software systems (e.g. council portals, financial assessment tools).
Excellent written and verbal communication skills.
Ability to explain complex financial information clearly to customers.
Comfortable working to procedures with limited supervision.
Adaptability and team spirit-able to work across teams and support projects as needed.
Desirable:
Knowledge of welfare benefits and local authority revenue collection.
Relevant qualification in Business Administration, Collections, or Local Government Finance.
Why Join Through Us?
Weekly pay.
Dedicated compliance and candidate support team.
Opportunities to apply for permanent roles internally.
Access to similar roles across other local authorities.
