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We are seeking a results-driven, strategic Cluster Sales Manager to lead and drive the sales
function across three unique hospitality properties: This role requires a dynamic and adaptable leader with a proven track record in utilising MICE, corporate,
group and event sales, capable of managing multi-site operations and cultivating long-term
client relationships.
Key Responsibilities:
Sales Strategy & Execution
* Develop and implement a unified sales plan tailored to the needs of each property
while ensuring collective revenue targets are met.
* Manage B2B and B2C pipelines, focusing on MICE, corporate contracts, leisure
groups, weddings, and private events.
* Identify new market opportunities and partnerships to drive incremental revenue.
* Build tailored sales strategies for each venue, leveraging each sites unique identity.
Client Relationship Management
* Build and maintain relationships with corporate clients, event agencies, travel
partners, and local businesses.
* Conduct client meetings, sales calls, site visits, and attend networking/trade events to
promote the venues.
* Ensure exceptional client servicing from enquiry through to post-event follow-up.
Team Management & Collaboration
* Lead and support on-property sales executives or coordinators across the three
venues.
* Collaborate with marketing, revenue, and operations teams to align messaging and
execution.
* Provide regular training and support for team members to elevate service and
conversion standards.
Revenue & Reporting
* Own sales targets and forecasting across all venues with accurate tracking of
performance metrics.
* Prepare and present regular reports to senior management including pipeline activity,
lead conversion, and booking pace.
* Use CRM tools (e.g., Opera, Delphi, Salesforce, or similar) to manage sales activity
and reporting effectively.
Marketing Support & Brand Alignment
* Work closely with the marketing team to support seasonal campaigns, digital
advertising, and brand activation efforts.
* Ensure all sales materials and client communication are aligned with each property's brand
Requirements:
* Minimum 8+ years in a senior sales role within hospitality, preferably with multi-site
or cluster experience.
* Demonstrable success in corporate, MICE, and group event sales.
* Strong knowledge of local and international corporate travel and event markets.
* Exceptional interpersonal, negotiation, and presentation skills.
* Experience with CRM and event management software (e.g., Delphi, Opera,
Salesforce, Triple Seat).
* Ability to travel between sites and work flexibly, including occasional evenings or
weekends for events or site visits.
* Drivers Licence & own car is essential
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
