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Debt Recovery Assistant

Talent Dice Ltd
Posted 11 hours ago, valid for 22 days
Location

Esher, Surrey KT10 9QS, England

Salary

£19 - £20 per hour

Contract type

Full Time

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Sonic Summary

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  • The role involves assisting the Debt Recovery Officer with the collection of outstanding debts for the Council.
  • Key responsibilities include controlling system reconciliation, providing training, and pursuing debt recovery in line with corporate policies.
  • The position requires at least 1 year of experience in Debt Management/Recovery within a Local Government environment.
  • Candidates should have accounts receivable experience in a large organization and knowledge of CIVICA Financials.
  • The salary for this position is competitive and commensurate with experience.

About the role

You will be responsible for collecting debt for the Council.

The main purpose of the role:

Assist the Debt Recovery Officer with the collection of outstanding debt.

Specific duties and responsibilities

The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area.

The duties are:

  • Control and reconciliation of the system.
  • Provide assistance, advice and training (as required).
  • Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy).
  • Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements.
  • Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings.
  • Managing direct debits.

Experience Has worked in a Local Government Environment.

At least 1 year in Debt Management/Recovery.

Has accounts receivable experience within a large multi-functional organisation.

A working knowledge of CIVICA Financials.

Dealing with Debt Recovery Agents/Solicitors.

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.