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An exciting new opportunity has arisen working as a Customer Service Supervisor a national company who are experiencing a period of growth.
JOB TITLE: Customer Service Supervisor (Office Based)
LOCATION: Exeter
HOURS: Monday to Friday 8.30 am-4.30pm with an occcasional Sunday
SALARY: 28,000-30,000
BENEFITS: 22 days plus Bank Holidays increasing each year, free parking, profitability and sales bonus
THE ROLE: We are currently recruiting for the Exeter site of this national company. You will be joining a team who all support each other and laugh every day. This is a new role and an exciting opportunity to be integral part of the customer service team and fully support and coach a small team of 4 dedicated Customer Service Administrators. You will provide an office based link between customer and company in order to satisfy queries, record & resolve problems and ensure a high standard of customer care in accordance with our customer commitment.
Daily duties will include:
To oversee a team of four Customer Service Administrators
Coach and mentor the team and identify any training needs
To process all documentation correctly and maintain files and records according to procedures
To expand business/obtain appointments form customer base
To action messages received
To forward queries and keep managers, supervisors, colleagues informed as necessary
Assist with answering customer calls
Organise the work schedule for the customer service team including lunch cover and holiday requests
Respond to email enquires and general administrative tasks as per the needs of the team
The successful candidate:
- Excellent communication skills and telephone manner
- Strong customer service experience
- Computer skills and a willingness to learn
- A can do attitude where no job is too big or small
- A positive disposition and someone who enjoys a fun dynamic environment
- Ideally some supervisory experience but not essential
If you are interested in finding out more please apply online, email (url removed) or contact the office on (phone number removed).
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