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Tax Collection Officers
Location: Exeter
Date: 28/04/2025 to 30/06/2025
Shift Pattern/ Hours : Monday to Friday 09:00 AM TO 16:00 PM
Salary: 13.69 per hour
What you will be responsible for:
- Monitor accounts in arrears and initiate recovery actions as needed.
- Assess overall debt and agree on sustainable repayment plans.
- Support customers in financial hardship by offering advice, conducting income/expenditure analysis, and identifying appropriate solutions.
- Prevent debt escalation through early-stage intervention.
- Refer complex or multi-debt cases to appropriate colleagues.
- Deliver customer support via phone, email, letter, and face-to-face interactions.
- Liaise with third-party representatives and update records accurately.
- Recommend cases for write-off when appropriate.
- Handle associated administrative tasks and maintain up-to-date records.
- Provide input on service improvements and support team performance.
- Offer guidance and support to colleagues as required.
- Perform any other duties relevant to the role
Requirements:
- IRRV Level 2 Diploma in Local Taxation, Benefits and Advice (QCF) or substantial proven equivalent experience
- Adequate current experience of working within a high pressure income recovery and customer focussed environment
- Good current knowledge of Academy Revs & Bens, Capita Housing, Ash, Paris, Access, RKYV Dip and Workflow systems, and associated modules
- A working knowledge of financial customer solutions available including payment arrangement, discretionary funding and write off with the ability to explore sustainable ways to maintain and maximise the councils income in a customer focussed way
- An understanding of financial regulation and rules in relation to customer payments e.g. direct debit guaranteen
Please apply with your CV or contact Melissa +(phone number removed)
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
