Back to search
Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.
Key Responsibilities:
- Lead business readiness planning aligned to project milestones
- Identify impacts across billing and CRM processes
- Engage stakeholders and drive change adoption
- Coordinate training and support for end users
- Manage go-live readiness and post-launch support
- Monitor risks and escalate readiness concerns
- Expertise in receivingtech into a business ideally a contact centre / customer service
- Proven experience in billing transformation
- Background in contact centre environments
- Strong change management and stakeholder engagement skills
