Back to searchAccount Manager
Mandeville
Posted 16 days ago, valid for 22 days
Eye, Suffolk IP238LR, England
£35,000 - £42,000 per annum
Full Time
Retirement Plan
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Sonic Summary
- The position is for an Account Manager / Contract Manager / Customer Account Manager in East Anglia, offering a salary between £38,000 and £42,000 plus bonuses and benefits.
- The role requires proven experience in account management or contract management within service delivery, logistics, distribution, or facilities management.
- Key responsibilities include managing customer accounts, ensuring contractual compliance, and leading a Contract Delivery Team to meet service schedules.
- Candidates should possess strong client relationship management skills, excellent organizational abilities, and a full UK driving license due to the field-based nature of the role.
- This opportunity also includes a company car, an annual bonus scheme, and potential career progression in a growing business.
Salary: 38,000 - 42,000 + Bonus + Company Car + Benefits
Location: East Anglia & Surrounding Areas - Norwich, Ipswich, Bury St Edmunds, King's Lynn, Colchester, Great Yarmouth
The Role
We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months.
This field-based role covers customer sites across Norfolk & Suffolk ensuring exceptional service delivery, operational efficiency, and contract performance.
Key Responsibilities - Account Manager / Contract Manager / Customer Account Manager
Contract Management
Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs.
Build and maintain long-term relationships with senior client contacts.
Identify and secure opportunities to upsell additional products and services.
Represent the business at client meetings, service reviews and user groups.
Maintain consistent communication at all levels of the customer organisation.
Operational Management
Lead and organise the Contract Delivery Team (CDT) to meet daily service schedules.
Liaise with Customer Services to ensure requirements are met in full.
Recruit, train, and develop team members to deliver excellent service.
Monitor performance, address service issues, and drive improvements.
Manage urgent deliveries, holiday cover, and resource allocation.
Ensure all deliveries have accurate, compliant paperwork.
Quality & Compliance
Promote a quality-first culture across all contracts.
Work with operational teams to improve processes and reduce inefficiencies.
Conduct internal audits and maintain compliance with company procedures.
Collaborate with Customer Services to resolve customer issues quickly.
Performance & Reporting
Set and monitor KPIs and service level agreements.
Produce accurate daily, weekly, and monthly performance reports.
Monitor budgets and report any cost variances.
Use company systems to track contract performance and service delivery.
Skills & Experience Required
Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management.
Strong client relationship management and stakeholder engagement skills.
Excellent organisational skills and ability to manage multiple contracts.
Leadership experience, with a proven track record in team management.
IT literate with strong reporting and analytical skills.
Full UK driving licence - field-based role covering East Anglia.
Benefits
38k - 42k basic salary (DOE)
Annual bonus scheme
Company car
Pension scheme
Career progression opportunities in a growing business
If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field-based role in East Anglia, apply today.
Mandeville is acting as an Employment Agency in relation to this vacancy.
