Account Manager

• Annual Salary: Up to £36,000 plus bonus
• Location: Fakenham
• Job Type: Full-time

Join our client as an Account Manager to manage and grow their existing customer portfolio through exceptional customer service and strategic relationship building in line with their business strategy.

• Manage a portfolio of accounts with the primary aim of customer retention.
• Analyse lost business and complaint management data to implement corrective actions.
• Explore and execute cross-selling opportunities.
• Develop and review Customer Account Plans to identify future risks and opportunities.
• Achieve the company’s growth targets for the customer portfolio.
• Act as the lead point of contact for all matters specific to your customers.
• Understand and anticipate the needs and future requirements of customers through proactive management.
• Maintain ownership of the customer service level agreement and ensure adherence to quality standards.
• Forecast and track customer metrics to identify trends, opportunities, and threats.
• Manage discussions around outstanding debts to reach satisfactory outcomes.
• Review the commercial viability of accounts and recommend service improvements or additions.
• Negotiate price increases with customers as advised by the company.
• Drive improvements by applying commercial thinking to meet existing and emerging customer requirements.

• Proven ability to manage and retain customer accounts.
• Strong analytical skills with attention to detail.
• Ability to influence and collaborate across departments and sites.
• Excellent organisational skills to ensure timely completion of tasks.
• Valid driver’s license.

• Competitive salary of up to £36,000 plus bonus.
• 33 days holiday per year.
• Company car.
• Company pension.
• Private medical insurance.
• Discounted gym membership.
• Employee Assistance Programme.
• Life assurance.
• On-site parking.

Are you ready to take your career to the next level with a company that values sustainability and employee growth? Apply now to become a part of a dynamic team. 

Please apply online with your up to date CV.