Service Advisor

We’re seeking a Service Advisor to join a prestigious automotive dealership in Falmouth. This is a fantastic opportunity to work with a premium car brand, providing exceptional customer service and ensuring owners enjoy the very best aftersales experience.

You’ll be the key point of contact for customers, from booking vehicles in for servicing and repairs through to ensuring work is completed to the highest standard. The role requires excellent communication skills, strong IT ability, and a genuine passion for delivering outstanding customer satisfaction.

Key Responsibilities

• Greet and support customers, ensuring a premium level of service at all times.

• Manage bookings for servicing and repairs, keeping customers fully informed throughout.

• Run through Visual Health Checks with clients to ensure vehicles are safe and maintained correctly.

• Help customers make the most of their vehicle technology, including the brand’s app.

• Work across multiple IT systems with accuracy and efficiency.

• Ensure customer satisfaction is monitored and consistently delivered to the highest standard.

What’s on Offer

• £28,000 basic salary

• Monthly bonus scheme worth up to £12,000 per year (OTE £40,000)

• Attractive 4-day working week (8am – 6pm)

• Only 1 in 4 Saturdays required – extremely rare in the automotive industry

• Work with a prestigious, luxury car brand

• Full brand training and career progression opportunities

About You

We’re looking for someone who thrives on providing exceptional customer service and enjoys working in a fast-paced, customer-focused environment.

Essential Skills & Qualities:

• Excellent communication and relationship-building skills.

• Strong IT skills with the ability to use multiple systems.

• Organised, proactive, and able to multitask effectively.

• Passionate about delivering a first-class customer journey.

• Team player with a professional, positive attitude.

Please contact Morva Recruitment for further information.