Technology Service Delivery Analyst

Join our Whiteley based Technology team and turn your curiosity into capability. we’re looking for a proactive and people-focused Technology Service Delivery Analyst to join this crucial function at the heart of our business. This team is responsible for delivering rapid, high-quality IT support to colleagues across the organisation, ensuring they have the tools and help they need to work effectively.

The role

As our Service Delivery Analyst, you’ll provide first line support to all colleagues across the business who may be seeking IT assistance. 

You’ll manage support requests through our Service Desk platform, troubleshoot technical issues, escalate more complex problems to the appropriate teams or third-party vendors, and keep users informed every step of the way. You’ll also help maintain accurate records of IT assets, manage stock of consumables, and offer guidance on how to get the most out of our systems.

What makes this opportunity so special?

You don't need previous experience as a  Service Delivery Analyst to be right for this position, but you do need to have a interest in Technology and passion to developing your skill with the industry and the following;

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills, able to engage at all levels
• Customer-focused mindset with a proactive approach to support

The emphasis of what we're looking for, really is on service. We’re looking for someone who genuinely enjoys helping others and takes pride in delivering a positive, solutions-focused experience. You’ll need to be an excellent communicator, who is confident in building great working relationships across the organisation.

What you'll gain? 

• Exposure to a broad range of technologies
• The opportunity to gain and build your tech knowledge
• Exposure to colleagues all across the business
• and much more

Sound good? 

Upload your CV and if we think there is a match, a member of our Talent Hub will be in touch. Our recruitment process will include a combination of telephone, video and face to face interviews for you to showcase your talents and potential.  We offer reasonable adjustments to accommodate the needs of our applicants, such as providing interview questions in advance, offering written formats, changing interview times, structure, or settings, and arranging office visits before the interview. This list is not exhaustive, and we are open to considering any additional adjustments to support our candidates.