Customer Service Advisor

Customer Service Advisor

Location: FarnhamSalary: £25,400 + Benefits

Hours: Monday to Friday (Hybrid Options Available)

We are seeking a confident and hardworking Customer Services Advisor to join a dynamic and growing team. This role is perfect for someone passionate about delivering exceptional customer support and ensuring the highest levels of service.Benefits Package:• Friendly and collaborative working environment• On-site parking• Monday to Friday, office-based hours• 22 days holiday rising to 25 days• Study Support and Training• Pension• Healthcare cash plan.As a Customer Services Advisor, you will be at the forefront of delivering exceptional support to both customers and the team. Your responsibilities will range from managing inbound customer enquiries and maintaining client records to ensuring compliance with data protection standards. If you thrive in a fast-paced environment and have a customer-first mindset, this role is ideal for you!Key Responsibilities Include:• Responding to inbound customer inquiries via phone, email, and post in a timely and professional manner.• Maintaining and producing accurate client documents.• Ensuring compliance with data protection regulations during all customer interactions.• Escalating complex customer issues to management when necessary.• Providing comprehensive administrative support to the team.• Updating and managing client records efficientlyExperience Required for This Role:• Ideally 1 year in an office-based customer service role• Excellent verbal and written communication skills• Strong IT proficiency• Ability to perform well under pressure in a fast-paced environment• Keen attention to detail