SERVICE ADMINISTRATOR
OTE: £35,000pa
Service Administrator Job Details
Basic Salary: £29,000pa + £2000 Bonus Potential & Additional Commission
Working Hours: 08:00-16:30 & 1 in 3 Saturdays 07:00-12:00
Location - Feltham
My client is looking for an organised and hard-working individual with a friendly manor who will be acting as the single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.
Roles & Responsibilities
·Welcome customers to the Branch & maintaining customer waiting area.
·Deal with customer needs face-to-face and over the phone with a professional and friendly approach
·Assist in any area of Process from Scheduling, Pre-Calls, Customer Updates, Follow up Calls and future work planning.
·Updating customers as directed by Service Team.
·Inform customer of outstanding campaigns and arrange for work to be completed
·Engagement in personal development plan to Service Advisor Accreditation.
·Build rapport with all staff and customers
·To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
·To maintain invoice filing in an accurate, timely and efficient manner
·To ensure up to date knowledge and training on all franchise requirements
·To undertake such other tasks as may reasonably be required
·To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
Skills and Qualifications
·Excellent organisational skills
·Previous motor trade experience is preferred
·Previous administration experience essential
·Good knowledge of IT Office software
·A keen eye for detail
Please contact George Elliott @ Auto Skills
Please reference job number: 51417
We are also looking for candidates with the following skill sets: HGV Technicians, LCV Technicians, MOT Testers, Service Advisers, Parts Advisers, Sales Executives and more.
Auto Skills UK is recognized as the leading provider of temporary and permanent staffing solutions, from productive trades to senior management.
Back to searchService Administrator
Auto Skills UK
Posted 17 hours ago, valid for 18 days
Feltham, Greater London TW13 4GT
£29,000 - £35,000 per annum
Full Time
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Sonic Summary
- The Service Administrator position offers an OTE of £35,000 per annum, with a basic salary of £29,000 plus a £2,000 bonus potential and additional commission.
- The role is based in Feltham and involves working from 08:00 to 16:30, including one Saturday every three weeks from 07:00 to 12:00.
- Candidates should possess excellent organizational skills, previous administration experience, and ideally some motor trade experience.
- The responsibilities include acting as the main point of contact for customers, maintaining service records, and ensuring customer satisfaction throughout the service process.
- The position requires a keen eye for detail and good knowledge of IT Office software, with a focus on personal development and compliance with company standards.
