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Customer contact centre information clerk
10x Contact Centre Customer Service Agent

10x Contact Centre Customer Service Agent

CCP

Posted a day ago, valid for 5 days

Ferndown, Dorset BH22 9JE

£12.27 per hour

Part Time

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Sonic Summary

The job is for 10 temporary Customer Service Advisors located in Ferndale, starting on Wednesday, April 30th, with a contract length of 6 weeks and potential for extension.
Advisors will handle high call volumes, taking 80-100 calls per day for medical appointment bookings and ensuring accurate data entry.
Candidates should possess excellent verbal and written communication skills, with prior experience in a call center or healthcare booking role being ideal.
The position requires a calm and confident phone manner, and the ability to discuss criminal record information is necessary but not disqualifying.
The pay for this role is £12.27 per hour, and applicants should ideally have previous experience in customer service or data entry.

10x Temporary Customer Service AdvisorLocation: FerndaleStart Date: Wednesday 30th AprilContract Length: 6 Weeks (possible extension thereafter)Hours: Monday to Friday, 8am–3pm (30 hours per week) We’re looking for 10 articulate and professional Customer Service Advisors to support a fast-paced medical booking service in Ferndale. You’ll be the first point of contact for patients and healthcare professionals, handling high call volumes and ensuring accurate, timely data entry. This is a temporary 6-week role with potential for extension or hybrid/remote working options after the initial period. Role Summary

Take inbound calls for medical appointment bookings (GP, Dentist, Physio, etc.)
Handle 80–100 calls per day with empathy and efficiency
Accurately input notes into a CRM system
Maintain professional, clear and articulate communication at all times
Strong written ability is essential for data entry and CRM updates

What We’re Looking For:

Excellent verbal and written communication skills
Calm, confident phone manner with attention to detail
Previous experience in a call centre or healthcare booking role is ideal
CRM/data entry experience is highly beneficial
Must be comfortable discussing criminal record information (spent or unspent – not necessarily disqualifying)

Office-based in Ferndale initially, with the potential for hybrid or fully remote working after 6 weeks should the contract extend, or a permanent opportunity become available. Pay: £12.27 hourly rate This opportunity is being recruited for by CCP. Apply today if you would like to be part of something exciting and enjoy working in a dynamic and agile environment. If you would like to know more about this exciting opportunity, please apply online, or call CCP on . We will aim to respond to all applications within 48 hours.

CCP are experts in Customer Operations and CX recruitment, trusted since 2007 for connecting top talent with leading brands. We’re known for our vast network and consistently great service.

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