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Account Manager - Join a Global, People-First Business!
Are you a people-focused Account Manager who thrives on building long-term relationships and delivering exceptional customer care? We're recruiting for an Account Manager to join a well-established global business in Gateshead's Team Valley on a fixed-term contract basis, covering maternity leave, and you will be employed directly by the Company.
This role offers a blend of account management and warm sales follow-up - no cold calling - making it ideal for someone who enjoys a relationship-led, customer-centric environment. Working closely with a Business Development Manager, you will pick up warm leads passed onto you from the BDM, as well as overseeing and reaching out to current client accounts directly. You will support growing the current accounts, while the BDM is in the field picking up the new business!
- ?? Location: Gateshead (Team Valley) - Free Parking On-Site?? Salary: Circa £27,000 + Bonus?? Contract: Full-Time, Fixed-Term until end of April 2026 (approx. 8 months)?? Hours: 36-hour workweek with flexible hours:
- Monday-Thursday: 8:20 AM - 4:30 PM
- Friday: 8:20 AM - 1:30 PM (early finish!)
- �? Hybrid Working: Work-from-home Fridays (after training)
- �? Company Benefits: 25 Days Annual Leave + 8 Bank Holidays, Bonus Scheme, Pension Scheme: 6% Employer / 2% Employee, Life Assurance, Health Cash Plan, Share Incentive Plan, Cycle to Work Scheme, Holiday Purchase Scheme, Long-Service Holiday Rewards, Discounts to Local Attractions
?? Your Responsibilities
- Build strong client relationships through inbound and warm outbound calls
- Follow up on leads, identify growth opportunities, and drive account expansion
- Recommend suitable products and services tailored to client needs
- Manage the sales pipeline through the CRM - from lead to close
- Handle quote requests, apply pricing strategies, and produce sales reports
- Support Business Development Managers with key accounts
- Provide technical product support (Tier 1-2, with training provided)
- Maintain CRM data and prepare account action plans
- Meet and exceed sales targets in collaboration with the Senior Account Manager
- Participate in regular team meetings, training, and reporting
- KPI targets exist, but they are a joint team effort working closely with your BDM to achieve targets collectively
We genuinely love recruiting for this business, as they truly look after their staff and promote a positive and supportive workforce across every department. You will be joining a supportive, welcoming, and friendly team.
This business truly invests in its people. With a supportive, values-driven culture, they prioritise collaboration, integrity, and personal development. Office Angels has proudly partnered with them for many years - and we're confident you'll love the team and the culture.
? What We're Looking For
* Experience in account management, internal sales, or customer relationship roles* A growth mindset and proactive attitude toward account development* Ability to understand and communicate technical product information* Strong communication and relationship-building skills (phone, email, Teams)* Organised, detail-oriented, and tech-savvy (Office 365 + CRM knowledge)* A collaborative, solutions-focused team player* Eagerness for continuous learning and improvement* Confident presenting and reporting on performance and strategy
?? Next Steps
Ready to join a business that values its people and builds careers through trust, collaboration, and customer focus? Apply today to become part of a team that puts relationships, development, and success at the heart of everything they do.
If you require any reasonable adjustments during the recruitment process, please let us know. Please note, we are unable to provide individual feedback; if shortlisted, you will be contacted.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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