Customer Service Account Handler

Customer Service Account Handler

£26,000 - £28,000 DOE.

Gillingham, Kent

About the Role

Are you a strong communicator who thrives on building great relationships and keeping things running smoothly behind the scenes? We’re looking for a Customer Service Account Handler to join a busy, fast-paced service team.

You’ll act as the key contact for a portfolio of clients, making sure maintenance work, remedial projects, and emergency callouts are delivered efficiently, on time, and to the highest standard. This is a role where no two days are the same — you’ll juggle schedules, coordinate engineers, and provide top-notch service that keeps clients coming back.

What You’ll Be Doing

• Coordinating planned maintenance and remedial works with both clients and field engineers.
• Managing follow-up actions such as purchase orders, job updates, and client communications.
• Making sure all work is completed within KPI targets and remains commercially sound.
• Building strong, long-term client relationships, including occasional site visits.
• Handling incoming queries and resolving issues quickly and professionally.
• Managing emergency callouts in line with contract requirements.
• Completing essential admin tasks such as data entry, document processing, and record keeping.
• Supporting the wider service team to maintain smooth day-to-day operations.

What We’re Looking For

We’re after someone who:

• Has a proactive, customer-first mindset and excellent communication skills.
• Can multitask and stay calm under pressure in a busy service environment.
• Is confident using Microsoft Office and comfortable learning new systems.
• Has great attention to detail and a commitment to doing things right first time.
• Works well as part of a team but can also take ownership of individual tasks.
• Brings positivity, resilience, and a problem-solving attitude to work every day.

Previous experience in a customer service, coordination, or account management role (especially within a technical or service-based industry) would be a real advantage.

Why You’ll Love Working Here

You’ll be joining a friendly, supportive team that values initiative, collaboration, and continuous improvement. We believe that when people grow, the business grows too — so we invest heavily in training, development, and career progression.

In return, you’ll receive:

• Competitive salary
• Generous annual leave allowance – 22 days holiday plus BH.
• Company pension scheme
• Health and wellbeing support (including access to healthcare plan)
• Free on-site parking
• Employee discounts and referral bonuses
• Ongoing training and professional development opportunities
• An inclusive, positive workplace where every voice is heard

Apply Now

If you’re ready to take the next step in your career and join a business that genuinely values its people, we’d love to hear from you. Please submit your CV or get in contact with Courtney Gilgunn