Commercial Business Executive

Purpose of the Role

The Commercial Business Executive plays a pivotal role within The Beal Group’s Commercial team, supporting and driving customer satisfaction, operational excellence, and commercial growth across multiple business sectors — including Modular Buildings and Transport Solutions.

Operating from our Cumbernauld Head Office, this role sits at the centre of the company’s commercial operations — acting as a vital link between customers, field sales, production, and logistics. The postholder ensures that all customer enquiries, quotations, and orders are managed efficiently, accurately, and in line with The Beal Group’s commitment to quality and service.

This position is both customer-facing and operationally connected, supporting the delivery of projects ranging from modular accommodation units and transport covers to bespoke glamping lodges and outdoor structures. By combining commercial awareness with strong organisational and communication skills, the role ensures the seamless translation of customer needs into actionable work for production and fulfilment teams.

The Commercial Business Executive also contributes to the company’s wider growth ambitions by supporting sales initiatives, nurturing key customer relationships, and helping to identify and develop new business opportunities across The Beal Group’s diverse portfolio.

Key Responsibilities

Sales Support & Order Management

· Receive, review, and process customer orders using standardised templates and ERP systems.

· Ensure all key commercial and operational details are captured and accurately communicated to production.

· Track all open orders through to invoicing and dispatch, ensuring deadlines and quality standards are met.

· Act as the main point of contact for field sales, customers, and internal departments regarding order progress and updates.

· Maintain accurate and current customer records, quotations, and price lists.

· Ensure smooth coordination between Sales, Operations, and Logistics teams for efficient order fulfilment.

· Handle customer queries and complaints professionally, ensuring swift and effective resolution.

· Support the continuous improvement of internal commercial processes and communication.

Commercial Development & Customer Relations

· Build and maintain strong relationships with key accounts and new prospects across the Modular and Transport sectors.

· Support the Head of Sales with the development of account strategies, forecasts, and forward order plans.

· Prepare professional quotations, pricing sheets, and proposals in line with business guidelines.

· Liaise closely with production and planning teams to prioritise customer requirements in line with capacity and sales forecasts.

· Collaborate with marketing and business development teams to enhance brand visibility and customer engagement.

· Assist in the organisation, preparation, and follow-up of trade shows, exhibitions, and industry events.

Market Awareness & Reporting

· Maintain awareness of market trends, competitor activity, and emerging opportunities in the Modular and Transport markets.

· Manage sales opportunities and customer interactions within CRM systems, ensuring data accuracy and visibility.

· Provide clear and timely reporting on sales performance, order activity, and market engagement to senior management.

Key Performance Indicators (KPIs)

· Order accuracy and on-time delivery performance.

· Sales growth and conversion rates across sectors.

· Customer satisfaction and repeat business levels.

· Efficiency and communication within commercial processes.

· CRM and reporting accuracy and timeliness.

Skills & Experience Required

· Proven experience in sales support, commercial administration, or account management (ideally within manufacturing, modular, or transport-related industries).

· Excellent communication and relationship-building skills across customers and departments.

· Strong organisational skills and attention to detail with the ability to manage multiple priorities.

· Competent in Microsoft Office and ERP/CRM systems.

· Knowledge of the modular, transport, or glamping sectors (advantageous).

· Experience supporting trade events or exhibitions desirable.

Personal Attributes

· Professional, positive, and customer-focused approach.

· Organised, methodical, and results-driven.

· Collaborative team player who fosters cross-departmental trust and cooperation.

· Takes pride in accuracy and quality of work.

· Proactive, commercially aware, and adaptable to a dynamic business environment.